How Skout Organic Turned Post-Purchase into a growth engine with Nash Post Purchase

The Overlooked Moment That Drives Results

In DTC, the moment right after someone checks out is often ignored. But it’s one of the few moments when your customer is still fully engaged. They’ve just placed an order, they’re paying attention, and they’re still in a buying mindset. Most brands let that moment pass.

Skout Organic didn’t want to:

As a clean-label snack brand built on trust and loyalty, they were looking for two things:

• A way to increase customer lifetime value

• A new revenue stream that didn’t require more ad spend

They found both with Pier39.ai.

The Ask: Simple, On-Brand, Impactful

When Mark Collis, CEO of Skout Organic, reached out to us, his brief was clear and to the point:

That message captured what many modern DTC brands are feeling: it’s no longer about hacking growth with paid media. It’s about doing more with the customers you already have, and doing it in a way that adds to the experience, not interrupts it.

The Challenge: Protecting What Matters Most

Skout Organic is a clean-label snack brand built on trust, transparency, and loyalty. They weren’t just looking for more revenue, they wanted it without sacrificing what makes their brand special.

Skout’s biggest concerns were valid:

• Would this feel intrusive to their customers?

• Would it create operational overhead for the team?

• Would it affect the checkout experience in a negative way?

Mark asked thoughtful questions:

The Solution

Pier39’s post checkout solution helped turn Skout Organic’s checkout into a value-driven revenue Channel, delighting customers and driving measurable ROI without touching their margins. The result? A brand-safe, fully integrated experience that made every transaction more rewarding. To address Mark’s pressing concerns, Pier39.ai gave Skout full visibility and control, a level of customization no other post-purchase partner offers. Exactly what customers would see - from reward emails to the partner offers Brand-safe templates that looked and felt like Skoutright-arrow-iconCrystal-clear terms (e.g. store credit is void if the original order is canceled. Safeguards to prevent gaming the system (redemptions only apply to completed purchases) Once we answered every edge case, Mark gave the green light, and the app went live the same day.

The Solution

Pier39’s post checkout solution helped turn Skout Organic’s checkout into a value-driven revenue Channel, delighting customers and driving measurable ROI without touching their margins. The result? A brand-safe, fully integrated experience that made every transaction more rewarding. To address Mark’s pressing concerns, Pier39.ai gave Skout full visibility and control, a level of customization no other post-purchase partner offers. Exactly what customers would see - from reward emails to the partner offers Brand-safe templates that looked and felt like Skoutright-arrow-iconCrystal-clear terms (e.g. store credit is void if the original order is canceled. Safeguards to prevent gaming the system (redemptions only apply to completed purchases) Once we answered every edge case, Mark gave the green light, and the app went live the same day.

The Solution

Pier39’s post checkout solution helped turn Skout Organic’s checkout into a value-driven revenue Channel, delighting customers and driving measurable ROI without touching their margins. The result? A brand-safe, fully integrated experience that made every transaction more rewarding. To address Mark’s pressing concerns, Pier39.ai gave Skout full visibility and control, a level of customization no other post-purchase partner offers. Exactly what customers would see - from reward emails to the partner offers Brand-safe templates that looked and felt like Skoutright-arrow-iconCrystal-clear terms (e.g. store credit is void if the original order is canceled. Safeguards to prevent gaming the system (redemptions only apply to completed purchases) Once we answered every edge case, Mark gave the green light, and the app went live the same day.

What We Launched

Pier39.ai was added across three simple, high-visibility touchpoints:

The experience was additive, not disruptive, featuring curated, wellness-aligned brands like Hiya and Troomy that matched Skout’s.

We were initially skeptical this would negatively impact our customer experience, but instead our customers are engaging and we're earning more with every sale.

-Mark Collis, CEO